Customer-centricity
We rally everything we do around our customers. It doesn’t matter if you’re in engineering, customer success, or sales — we’re here to solve their problems.

Ownership
We believe that everyone owns something, learning from the failures and celebrating the successes. Ownership eliminates finger pointing and excuses, and to us, is the only way to build a culture where failure isn’t just accepted, but encouraged. Because there’s no better way to learn than to fail.

Transparency
Openness and honesty are how we do business. The very bones of our organization are based on being transparent about price, product, and function. Internally, it means it’s ok to say “I don’t know” — and it’s ok to ask for help.

Simplicity
Things should we simple. We strive to make Upchain the simplest part of our customer’s day, and we try to make working for Upchain simple for our team. That means having a culture of results, where output matters more than how often you punch in. It means being flexible and making your job work for your life. But mostly, it means that we trust our team. Because when you trust the people you work with, things get a whole lot simpler.

Humanity
We find a lot of problems can be avoided if everyone remembers that people are, well, people. People respond to kindness, openness, fairness, and respect. We believe that the quality of the idea is more important than the title of person it came from.

Collaboration
Collaboration means working together with lots of different people to get the job done. This also means lots of different perspectives and opinions — and yes, some heated conversations. But it also means that you get a better result at the end. By living our values of honesty, humanity, and transparency, we believe that people can come together to build something great, and form both professional and personal bonds along the way.